Business English

Introductions
Social situations
Greetings, body language
Formality/Informality
Cultural differences
Asking appropriate questions

Describing Self, Company and Products

Using tenses appropriately
Sample sentences
Business knowledge
Describing trends

Business Vocabulary

Workplace
Industry/Field
Procedures and Processes
Marketplace

Buying and Selling
Shopping
Bargaining
Presenting products
Asking about products

Using the telephone
Politeness
Appropriate speech
Making appointments
Taking and leaving messages

Business Meetings
Roles: leader, participants
Functional phrases
Focusing on topic
Concluding
Making assignments
Follow up

Analyzing Business Situations
Bringing up the topic
Using facts and figures
Making recommendations
Agreeing/disagreeing

Marketing
Customer surveys
Target audience
Promotion
Location

Business Correspondence
Internal
Memos
Announcements
Minutes
Reports

External

E-mail
Faxes
Business letters
Proposals
Contracts

Business Presentations
Know yourself
Self confidence
Professionalism
Positive attitude

Know your stuff
Knowledge, facts, trends
Research and experience

Know your audience
Demographics
Background
Purpose

Body language
Gestures, posture
Eye contact
Voice, speed and volume

Organization
Clarity of Language
Highlighting
Signposting
Rehearsal

Using Visuals
Equipment
Overhead projector
Computer display
Realia

Creativity
Using humor appropriately
Interest and persuasion

Handling questions
Understanding question
Referring to resources
Deflecting

Textbook Recommendations